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Frequently Asked Questions
*Subject to availability

Who are BubbleUp Events Ltd.?

We provide fun bubble-themed activities for all types of groups and events in South Wales and the South West of England *.

 

What clothing should I wear?

We recommend wearing long bottoms as you may slide along the floor, and suitable trainers. Please avoid football boots with studs or blades. As the event is usually held outdoors, please dress accordingly.

 

What if the weather is bad?

BubbleUp Events run activities in all weather conditions. While playing during winter conditions may feel cooler inside the suits, safety is our priority. If weather conditions are too extreme to safely run events, we will notify you promptly.

 

Can we drink alcohol while playing?

No, drinking while playing or arriving intoxicated is not permitted.

 

I've made an enquiry, what's next?

Our enquiry team will contact you within 24 hours to discuss your query. If you want to book, please complete the form on the 'Book Now' page.

 

How do I book?

On the 'Book Now' page, fill out the activity details and click "Pay Deposit Now" to pay your deposit. Your booking is confirmed upon deposit payment, and the remaining balance is due one week before your event. Contact us with any queries.

 

What is the booking process?

1. Fill out and submit the booking form.

2. Follow the instructions to pay the deposit by clicking "Pay Deposit Now" and secure your booking.

3. After the deposit is paid, you will receive booking confirmation and a link to pay the full balance via email.

4. To complete your booking, settle the full balance payment up to 48 hours before your event (we recommend doing this as early as possible). If the full balance isn't settled within this duration your booking will be forfeited.

 

What is the deposit amount?

A single non-refundable group deposit of £50 is required to secure your booking.

 

How much do the Zorb events cost?

Our prices vary depending on the chosen activity and location. Please check the Activities page for more information.

 

What if I need to cancel?

We offer refunds (excluding the deposit) for cancellations made more than 48 hours before the scheduled date. Cancellations within 5 days of the event are non-refundable. Contact us for more information on our cancellation policy.

 

Is there a minimum group size?

We have a minimum group size of of 8 for all activities.

 

What's included?

Pitch hire, a coordinator for safety briefing and session guidance, 10 Bubble Suits (for Bubble Football & Megamix activities), and all necessary activity equipment. Event insurance is also included.

 

I have a group of more than 10 people.

For larger groups, our coordinators rotate players throughout the session as a maximum of 10 people can play at a time. This allows everyone to take breaks and enjoy watching the game. Our activities are just as enjoyable to watch as they are to participate in.

 

What if my group size increases after I've paid the full balance?

More people means more fun! Please call or email us at least 48 hours before your event date to notify your event coordinator and arrange additional payment.

Can Adults and Children play together?

No. To keep everyone safe, adults and under-18s can't play together. We currently run adults only sessions(18+) but our 12-17 year old, and under-12 sessions are coming soon. 

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